Shipping + Returns

Return Policy

If for any reason you are not satisfied with your Jentri Quinn purchase, you may return the unused portion within 30 days of your ship date, and we will be happy to refund you with store credit that doesn’t expire. If you prefer, you may exchange your product(s) for other Jentri Quinn products.  

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

There will be a $5 restocking fee applied to any unopened/new returns (i.e., you change your mind after you make the purchase but it's already been shipped) that were ordered and delivered, that have been shipped, or are in transit to be delivered.

Shipping

We offer free shipping for all U.S. orders $55 and over. 

We can ship to virtually any address in the world. 

There are restrictions on some products, however, that cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Important International Shipping Note:

We are unable to offer free shipping and free return labels for orders outside the US at this time. 

Other conditions: 

Please note that discount codes are not valid for items already on sale.

We reserve the right to make changes and/or corrections to any and all promotions at any time without prior notice.